Operations Revenue AI Systems Scale Audit Results Team Book a Call →

Out-operate your competition – without adding headcount

Custom automation and AI systems that let your team handle 2–3x the work, at a lower cost per order, with fewer errors reaching your customers.

Book a free Scale Audit
⭐ 5.0 on Upwork ⭐ 5.0 on Clutch 40+ systems built 100k+ hours saved

40+ businesses trust Duck Agency

What you actually get

Three things change in the first quarter

More output, same team

Your team absorbs 2–3x the volume without a single new hire. Growth stops meaning recruitment.

2–3x
output, same headcount
→ How we do it

Lower cost per unit of work

The work costs less to do. Fewer tools, less rework, no overtime on admin. Most systems pay for themselves inside 6 months.

38%
lower cost per order
→ See the math

Fewer errors, faster responses

Mistakes get caught by the system before your customer sees them. Every request answered, every follow-up sent, every time.

87%
fewer errors
→ How we do it
The problem

Growth creates a new problem

The work scales faster than your team can. So you hire – slowly, expensively – and your cost per order goes up while quality goes down. Your competitors are doing the same thing. The company that breaks that cycle wins the market.

✕ Running on manual work
  • Orders pile up
  • Leads go cold
  • Growth = more hires
  • Mistakes reach the customer
  • Every order costs the same to process
✓ Running on systems built by Duck
  • Team absorbs volume
  • Nothing slips
  • 2–3x output, same team
  • Mistakes caught before they ship
  • Cost per order falls as volume grows
Use Cases

Real systems,
real numbers

Manufacturing / Production

Full Operating System – Corporate Merchandise Producer

Complete ERP for a branded merchandise company – product catalog synced across sites, automated accounting, design approval workflows, logistics and orders in one system. Replaced dozens of spreadsheets.

-62%manual work
8 → 1tools consolidated
-41%admin cost / order

Stack: Airtable + Custom Interfaces + Automations + Shopify + QuickBooks

Engineering

Automated Request Processing System

Request intake, automated calculations, status tracking, technical documentation generation, and task routing between departments. Replaced a process that needed 5 people to manage manually.

+63%processing speed
2–3x lessteam load
-87%documentation errors

Stack: Airtable + Automation

Corporate Travel

Corporate Travel Proposal System

Tour builder with automatic cost calculations, logistics planning, document and presentation generation, and client-facing interfaces. Proposals assembled like a constructor with real-time pricing.

10 minvs 2–3 days proposal time
Down to zeropricing errors

Stack: Monday + Custom Interface + Automation

→ See all 40+ success stories
Book a free Scale Audit
What we build

Operations, sales
and AI that does the work

Operations inside, sales outside – and AI only where it removes work a person is doing today.

Operations

The problem

Manual work, spreadsheets, and disconnected tools cap how much your team can handle.

We build
  • Custom ERP & CRM systems
  • Process automation & workflows
  • Real-time reporting & dashboards
  • Custom internal tools
Hours of manual work, at rising cost per order → Automated, cheaper per unit, and error-free
→ How we do it

Sales

The problem

Admin, manual quotes and follow-ups eat into your reps' selling time.

We build
  • CRM setup & automation
  • Proposal & quote generation
  • Commission & KPI automation
  • Deal handoff to ops – automatic
Admin eats selling time, leads go cold → Reps sell, every lead answered in minutes
→ How we do it

AI systems

The problem

Chatbots on the homepage and pilots that never leave the demo.

We build
  • Request & document intake
  • AI call prep from CRM history
  • Call analysis & CRM updates
  • AI-drafted follow-ups
Triage, prep and note-typing by hand → Done by the system, with a number attached
→ See how we use AI

We say no to most AI ideas. That's the point.

Book a free Scale Audit
Why it pays for itself

Cheaper than 1 hire

Cheaper than one hire – and it pays back in 6 months

✓ No recruiting ✓ Live in weeks ✓ Scales with you
New hire Do nothing Duck Agency
Cost $70–90k / year Rising cost per order Fixed project fee + retainer
Payback 12+ months Never 6 months, typical
Speed Weeks to onboard – Live in 2–4 weeks
Risk Turnover Key-person risk compounds Documented, not tribal
Scaling +1 hire per growth step Quality drops as volume rises Scales with growth
Zero lock-in
✓ Your data. Your accounts. ✓ Documented, not tribal knowledge ✓ No single point of failure ✓ Open platforms – leave anytime
Our approach

A proven path to
systems that scale

We automate the work itself – so your ops and sales teams run several times more efficiently with the same people.

1–2 weeks

Scale Audit

Fixed price

We map your workflows and find where time and money leak out.

Week 2

System Design

Included

Architecture built around how your business actually works.

Week 3–4

Build & Launch

Fixed price · by milestone

First working version live in 2–4 weeks. Real systems, not demos.

Week 5+

Scale & Iterate

Monthly · 6-mo minimum

Monthly retainer – your system grows as your business grows.

→ Learn about the Scale Audit
The team

Your COO, dev team & AI consultant –
in one team

Building since 2022. Senior operators in-house, plus a network of specialists on call.

Ruslan Idrysov

Ruslan Idrysov

CEO & Co-Founder

Ruslan Idrysov

CEO & Co-Founder

Ex-Head of an 80-person Ops department – knows operations from the inside.

Czech Republic
Liudmyla Krychevska

Liudmyla Krychevska

Project Manager

Liudmyla Krychevska

Project Manager

10 years in project coordination. Puts communication above everything.

Georgia
Huram Karosanidze

Huram Karosanidze

Ops Automation Specialist

Huram Karosanidze

Ops Automation Specialist

Built 20+ operational systems across different industries.

Poland
Oleksandr Gulak

Oleksandr Gulak

Full Stack Developer

Oleksandr Gulak

Full Stack Developer

6 years in development – building systems that actually work.

Ukraine
Illia Stepanets

Illia Stepanets

MVP Expert

Illia Stepanets

MVP Expert

Built 25+ MVPs across different fields. Ships a fully functional MVP in days, not months.

Ukraine
+

More devs, automation experts and project managers

The team keeps growing as we take on more projects.

Ready to out-operate them?

Tell us what's slowing you down. We'll map your operations and revenue workflows and show you exactly where you're leaving capacity, margin and quality on the table.

or book a 30-min call →

Free. No pitch. Just clarity on what's possible.