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Operational scale partner for growing businesses

We build custom systems that automate sales and operations for growing businesses

Same team, same pipeline – 2–3x the work handled, more deals closed, without new hires.

⭐ 5.0 on Upwork ⭐ 5.0 on Clutch 40+ systems built 100k+ hours saved Since 2022

40+ businesses trust Duck Agency

The problem

Growth creates a new problem

The work scales faster than your team can – and hiring is slow and expensive. The fix is systems, not headcount.

Running on manual work
  • Manual admin
  • Orders pile up
  • Data scattered
  • Leads go cold
  • Manual reporting
  • Quotes by hand, error-prone
  • Slow onboarding
  • Growth = more hires
Running on systems built by Duck
  • Reps just sell
  • Team absorbs volume
  • One source of truth
  • Nothing slips
  • Live dashboards
  • Quotes in seconds
  • Fast onboarding
  • 2–3x output, same team
What we do

We scale two parts
of your business

Operations inside, sales outside. Both running on systems that work without your team doing it manually.

Operations efficiency

The problem

Manual work, spreadsheets, and disconnected tools cap how much your team can handle.

What we build
  • Custom ERP & CRM systems
  • Process automation & workflows
  • Real-time reporting & dashboards
  • Custom vibe-coded internal tools
  • AI where it genuinely removes work
Hours lost to manual, repetitive work Automated, faster, and error-free
→ How we do it

Sales efficiency

The problem

Admin, manual quotes and follow-ups eat into your reps' selling time.

What we build
  • CRM setup & automation
  • Proposal & quote generation
  • AI note-takers & follow-ups
  • Commission & KPI automation
  • Deal handoff to ops – automatic
Admin eats selling time Reps sell, deals close faster
→ How we do it
Get a free consultation
Use Cases

Real systems,
real numbers

Manufacturing / Production

Full Operating System – Corporate Merchandise Producer

Complete ERP for a branded merchandise company – product catalog synced across sites, automated accounting, design approval workflows, logistics and orders in one system. Replaced dozens of spreadsheets.

-60%manual work

Stack: Airtable + Custom Interfaces + Automations + Shopify + QuickBooks

Engineering

Automated Request Processing System

Request intake, automated calculations, status tracking, technical documentation generation, and task routing between departments. Replaced a process that needed 5 people to manage manually.

+63%faster processing
2-3xless team load

Stack: Airtable + Automation

Corporate Travel

Corporate Travel Proposal System

Tour builder with automatic cost calculations, logistics planning, document and presentation generation, and client-facing interfaces. Proposals assembled like a constructor with real-time pricing.

10 minvs 2-3 days

Stack: Monday + Custom Interface + Automation

Operations · E-commerce

Ann Taylor – Fashion E-commerce

New York, USA

Automated the product photography pipeline end to end – briefing, scheduling, retouching, and delivery – built with custom vibe-coded tooling. The team stopped managing the process by hand and started shipping twice the output.

System screenshot · 16:9
+38%
Team efficiency
2x
Production output
0
New hires
▶ Video testimonial

"[Client quote – coming soon.]"

Name Surname
Head of Operations · Ann Taylor
in
Revenue · Engineering

PPG – Engineering Company

USA

Automated proposal generation end to end. The sales team stopped copy-pasting – every quote is now built from structured data in seconds, with near-zero errors and far more deals out the door.

System screenshot · 16:9
6 min
Per proposal (was 18)
2x
Deal volume
~0
Errors
▶ Video testimonial

"[Client quote – coming soon.]"

Name Surname
Head of Sales · PPG
in
Operations · Real Estate

Openhouse – Real Estate

USA

Replaced scattered spreadsheets and manual handoffs with one central ops system – connecting listings, deals, and client communication. One source of truth, real-time reporting, and nothing falling through the cracks.

System screenshot · 16:9
5→1
Tools unified
Real-time
Reporting
100%
Deals tracked
▶ Video testimonial

"[Client quote – coming soon.]"

Name Surname
Founder · Openhouse
in
→ See all 40+ success stories
Get a free consultation
Why it pays for itself

Cheaper than 1 hire

A dedicated Duck Agency team costs less than one ops or RevOps hire – and it never quits, never needs onboarding, never takes PTO.

No recruiting Live in weeks Scales with you
1 New Hire
$70–90k / year
Weeks to onboard
Turnover risk
vs
Duck Agency
Live in weeks
Documented, not tribal
Scales with growth

Usually 15–25% of what you already spend on your current stack.

Who we work with

Built for companies
serious about scale

Startups Mid-Market

We work with fast-growing startups and mid-market companies – typically 20 to 500 people – where operations, sales, or marketing are holding back growth.

Staffing & Recruiting Multi-Entity Groups E-commerce Manufacturing Engineering Logistics Professional Services & more

We work with CEOs, COOs, and Heads of Sales – people responsible for growth, not just IT.

Get a free consultation
Our approach

A proven path to
systems that scale

We automate the work itself – so your ops and sales teams run several times more efficiently with the same people.

Week 1

Scale Audit

Fixed price

We map your workflows and find where time and money leak out.

Week 2

System Design

Included

Architecture built around how your business actually works.

Week 3–4

Build & Launch

Fixed price · by milestone

First working version live in 2–4 weeks. Real systems, not demos.

Week 5+

Scale & Iterate

Monthly · 6-mo minimum

Monthly retainer – your system grows as your business grows.

→ Learn about the Scale Audit
The difference

What changes when
you run on systems

Area Without systems With Duck
Proposals & quotes 15+ min of manual work each Generated in under 1 min
Reporting Hours across 5+ disconnected tools 1 live dashboard, 100% real-time
Follow-ups ~40% of leads slip through 100% followed up, 0 missed
Onboarding 2–4 weeks to ramp up ~70% faster, ready in days
Scaling +1 hire for every growth step 2–3x output, same team
Key-person risk 1 person = 1 point of failure 100% lives in the system
40+
Systems delivered
30–200%
More work, same team
2–4 wk
First version live
2022
Building since
The team

Your COO, dev team & AI consultant –
in one team

+ team
5 senior operators in-house + a network of specialists on call
Ruslan Idrysov

Ruslan Idrysov

LinkedIn

CEO & Co-Founder

Ex-Head of an 80-person Ops department – knows operations from the inside.

Czech Republic
Loves Georgian food
What the team & network cover
System Architecture Operations Automation Revenue & Sales Automation Marketing Automation AI Agents & LLM Solutions Custom Software Development Data & Dashboards Business Analysis Integrations & APIs Project Delivery
Tech stack

Technology we
specialize in

CRM & Sales

HubSpot Pipedrive Close Airtable

Automation

Make.com Zapier n8n Pipedream

Project Management

ClickUp Monday.com Notion Asana

AI & LLMs

OpenAI Claude Perplexity Cursor

Build & Dev

Bubble Webflow Retool Custom code

Docs & Finance

QuickBooks Xero DocuSign PandaDoc Stripe Bill.com
Zero lock-in
Your data. Your accounts.
Documented, not tribal knowledge.
No single point of failure.
Open platforms – leave anytime.

Ready to scale
without hiring?

Tell us what's slowing you down. We'll map your operations and revenue workflows and show you exactly where you're leaving capacity and profit on the table.

or book a 30-min call →

Free. No pitch. Just clarity on what's possible.