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Operational scale partner for growing businesses

We build custom systems that automate operations and sales for growing businesses

Your team closes more deals, runs ops on autopilot, and generates more leads – handling 2–3x the work without new hires. Custom-built and done for you, end to end.

⭐ 5.0 on Upwork ⭐ 5.0 on Clutch 40+ systems built 100k+ hours saved Since 2022

40+ businesses trust Duck Agency

The problem

Growth creates a new problem

The work scales faster than your team can – and hiring is slow and expensive. The fix is systems, not headcount.

Running on manual work
  • Sales reps lose selling time to manual admin & data entry
  • Orders pile up faster than the team can process them
  • Data scattered across 5+ disconnected tools
  • Leads go cold – follow-ups get forgotten
  • Reporting is hours of manual copy-paste
  • Proposals & quotes built by hand, full of errors
  • Onboarding drags on for weeks
  • Every bit of growth means another hire
Running on systems built by Duck
  • Sales reps spend their time selling – automation handles the admin, so they close more
  • The team keeps up with rising order volume – processes are systemized and automated
  • One source of truth, synced in real time
  • Nothing slips – sequences follow up for you
  • Dashboards that update themselves, instantly
  • Proposals & quotes generated in seconds
  • New hires productive in days, not weeks
  • Your team handles 2–3x the work, no new headcount
What we do

We scale two parts
of your business

Operations inside, revenue outside (sales + marketing). Both running on systems that work without your team doing it manually.

Operations efficiency

The problem

Manual work, spreadsheets, and disconnected tools cap how much your team can handle.

What we build
  • Custom ERP & CRM systems
  • Process automation & workflows
  • Real-time reporting & dashboards
  • Custom vibe-coded internal tools
  • AI where it genuinely removes work
Hours lost to manual, repetitive work Automated, faster, and error-free
→ How we do it

Revenue efficiency

The problem

Leads slip, follow-ups get forgotten, and proposals eat your sellers' time.

What we build
  • CRM setup & automation
  • Proposal & quote generation
  • AI note-takers & follow-up sequences
  • Outbound automation (Clay, Apollo, LinkedIn)
  • Social media & content automation
Leads slip, admin eats selling time More leads, more deals closed
→ How we do it
Get a free consultation
Use Cases

Real systems,
real numbers

Manufacturing / Production

Full Operating System – Corporate Merchandise Producer

Complete ERP for a branded merchandise company – product catalog synced across sites, automated accounting, design approval workflows, logistics and orders in one system. Replaced dozens of spreadsheets.

-60%manual work

Stack: Airtable + Custom Interfaces + Automations + Shopify + QuickBooks

Engineering

Automated Request Processing System

Request intake, automated calculations, status tracking, technical documentation generation, and task routing between departments. Replaced a process that needed 5 people to manage manually.

+63%faster processing
2-3xless team load

Stack: Airtable + Automation

Corporate Travel

Corporate Travel Proposal System

Tour builder with automatic cost calculations, logistics planning, document and presentation generation, and client-facing interfaces. Proposals assembled like a constructor with real-time pricing.

10 minvs 2-3 days

Stack: Monday + Custom Interface + Automation

Operations · E-commerce

Ann Taylor – Fashion E-commerce

New York, USA

Automated the product photography pipeline end to end – briefing, scheduling, retouching, and delivery – built with custom vibe-coded tooling. The team stopped managing the process by hand and started shipping twice the output.

System screenshot · 16:9
+38%
Team efficiency
2x
Production output
0
New hires
▶ Video testimonial

"[Client quote – coming soon.]"

Name Surname
Head of Operations · Ann Taylor
in
Revenue · Engineering

PPG – Engineering Company

USA

Automated proposal generation end to end. The sales team stopped copy-pasting – every quote is now built from structured data in seconds, with near-zero errors and far more deals out the door.

System screenshot · 16:9
6 min
Per proposal (was 18)
2x
Deal volume
~0
Errors
▶ Video testimonial

"[Client quote – coming soon.]"

Name Surname
Head of Sales · PPG
in
Operations · Real Estate

Openhouse – Real Estate

USA

Replaced scattered spreadsheets and manual handoffs with one central ops system – connecting listings, deals, and client communication. One source of truth, real-time reporting, and nothing falling through the cracks.

System screenshot · 16:9
5→1
Tools unified
Real-time
Reporting
100%
Deals tracked
▶ Video testimonial

"[Client quote – coming soon.]"

Name Surname
Founder · Openhouse
in
→ See all 40+ success stories
Get a free consultation
The flywheel

Each part feeds
the next

Automate one part and it compounds – each output fuels the next. Then it spins again, faster.

Lead generation, automated

Outbound, follow-ups and content run on autopilot.

More leads

Sales, supercharged

Automated pipeline, proposals and follow-up – reps just close.

More sales

Operations that absorb it

Systemized ops absorb the volume – 2–3x the work, no new hires.

More orders, handled
↓ all three compound into ↓
The result Scale profitable growth without growing your team then it feeds back into lead generation – and the flywheel spins faster
Who we work with

Built for companies
serious about scale

Startups Mid-Market

We work with fast-growing startups and mid-market companies – typically 20 to 500 people – where operations, sales, or marketing are holding back growth.

E-commerce Manufacturing Engineering Logistics Real Estate Professional Services & more

We work with CEOs, COOs, and Heads of Sales – people responsible for growth, not just IT.

Get a free consultation
Our approach

A proven path to
systems that scale

We automate the work itself – so your ops and sales teams run several times more efficiently with the same people.

Week 1

Scale Audit

We map your workflows and find where time and money leak out.

Week 2

System Design

Architecture built around how your business actually works.

Week 3–4

Build & Launch

First working version live in 2–4 weeks. Real systems, not demos.

Week 5+

Scale & Iterate

Monthly retainer – your system grows as your business grows.

→ Learn about the Scale Audit
The difference

What changes when
you run on systems

Area Without systems With Duck
Proposals & quotes 15+ min of manual work each Generated in under 1 min
Reporting Hours across 5+ disconnected tools 1 live dashboard, 100% real-time
Follow-ups ~40% of leads slip through 100% followed up, 0 missed
Onboarding 2–4 weeks to ramp up ~70% faster, ready in days
Scaling +1 hire for every growth step 2–3x output, same team
Key-person risk 1 person = 1 point of failure 100% lives in the system
0
Systems delivered
30–200%
More work, same team
2–4 wk
First version live
2022
Building since
The team

Built by operators
not consultants

We've shipped real systems, not slides about them. Every person on the team has built product that companies rely on daily.

Ruslan Idrysov

Ran an 80-person operations department before founding Duck. Now leads system strategy and architecture across every client engagement – turning operational chaos into systems that run themselves.

Ruslan Idrysov

CEO & Co-Founder

Ran an 80-person ops department before building the systems that replaced it.

Coordinates scope, timelines and delivery across every client project – the single point of clarity from kickoff to launch and the ongoing retainer.

Liudmyla Krychevska

Project Manager

Keeps every build on track, from kickoff to launch.

Turns messy real-world workflows into clean, scalable system designs – choosing the right tools and data models so automations keep holding up as the business grows.

Huram Karkosanidze

System Architect

Designs the architecture behind every custom system we ship.

Ships custom internal tools, dashboards and integrations end to end – from database to interface – so clients get real software they use daily, not prototypes.

Alex Sheludko

Full Stack Developer

Builds the apps, dashboards and integrations that run the business.

Maps and automates operational processes across Make, n8n and custom code – removing manual steps and connecting the tools a business already runs on.

Illia Stepanenko

Senior Operations Automation Specialist

Automates the repetitive workflows that eat a team's day.

Builds the outbound, nurture and content engines that keep the pipeline full – so marketing runs consistently and leads never dry up, without manual effort.

Helen Zakoryan

Marketing Automation Specialist

Automates lead gen, outreach and content so the pipeline stays full.

Tech stack

Technology we
specialize in

CRM & Sales

HubSpot Pipedrive Close Airtable

Automation

Make.com Zapier n8n Pipedream

Project Management

ClickUp Monday.com Notion Asana

AI & LLMs

OpenAI Claude Perplexity Cursor

Outbound & Sales

Clay Apollo Instantly Lemlist

Build & Dev

Bubble Webflow Retool Custom code

Docs & Finance

QuickBooks Xero DocuSign PandaDoc Stripe Bill.com

Ready to scale
without hiring?

Tell us what's slowing you down. We'll map your operations and revenue workflows and show you exactly where you're leaving capacity and profit on the table.

or book a 30-min call →

Free. No pitch. Just clarity on what's possible.